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Frequently Asked Questions

General & Security

What is Henchman?

Henchman is an add-in that helps you draft contracts faster by retrieving and analysing your previously written clauses from your contract repository and presenting these clauses to you within your trusted Microsoft Word environment.

What happens to my contracts?

Henchman automatically recognises and categorises your contracts and clauses to make it easier for you to search for those clauses.

How long does it take to get Henchman up and running in my organisation?

It takes less than 2 minutes to get you started. Absolutely no manual tagging or setup is required from your end. Henchman does this for you. Depending on the amount of contracts stored in your database, syncing in the back-end might take from 10 minutes up to 10 hours.

What do you do with my contracts?

Our algorithm only processes your contracts to categorise your clauses and present them to you within Microsoft Word. Henchman has no rights to edit, delete or perform any other action on your contracts and cloud data.

Where is Henchman’s data stored?

Henchman services are hosted on Amazon Cloud Platform (AWS) in EU-only zones (Dublin, Irland).

Do you store my contract data?

Your contract data is only stored after it’s been ‘shredded’. This means that once your contract data goes through Henchman, it will be impossible to reconstruct this data into a valid contract again.

Can other customers of Henchman see my contracts?

Other organisations will definitely not be able to see any of your organisation’s contracts. All your contract data is separated by a virtual wall from other Henchman customers.

Do you have access to my contracts forever?

Henchman stores its customers' data. We delete all data and details of organisations that choose to stop working with Henchman.

In all fairness, our contracts are not very well organised in folders etc. Can we benefit from Henchman’s capabilities?

Of course you can. The best lawyers aren’t necessarily the most tidy ones ;)

Henchman does not require any specific folder structure or manual tagging and sorting of clauses. Henchman is trained to recognise any contract within the folders it is allowed to access.

Is this all safe and secure?

Our encrypted database instances use the industry standard AES-256 encryption algorithm to encrypt your data on the server that hosts it. Additionally, our team of industry experts apply the principle of least privilege (PoLP) in which a user is given the minimum levels of access – or permissions – needed to perform his/her job functions.

How do you handle privacy?

We are fully GDPR compliant.

Who is Gilles Mattelin?

A cyclist with an exquisite taste for entrepreneurship.

Product Capabilities & Issues

Can I use Henchman in Word if I don't have WiFi access?

No, this is not possible. You need to be connected to a WiFi network in order for Henchman to work.

What email address should I use to create my Henchman account?

Preferably you use your professional email address to create your Henchman account.

What email address and password should I use to log in to the add-in?

You use the email address and password you used to create your Henchman account.

I can’t seem to log in.

First double-check if you’ve used the right account and password. If it’s still not working, reach out to Wouter Van Respaille, CTO at Henchman. He’s done this before and is able to help. You can email him at wouter@henchman.io.

I forgot my password, what do I do?

You can reset your password here.

The button to open Henchman in Word seems to have disappeared.

Check with which account you are logged in to Microsoft Word. You might have to log in to your other Microsoft account. If you still need help, you can always reach out to our CTO Wouter Van Respaille at wouter@henchman.io, he will happily help you figure out what’s wrong.

I can not seem to connect my database to Henchman.

It might well be that your cloud environment doesn’t allow you to connect with third-party apps. If you’re not an admin you should ask an admin to set this up.

If you however are an admin and can’t make it work, reach out to Wouter Van Respaille, CTO at Henchman. You can email him at wouter@henchman.io.

Can I connect a database linked to a different email address than the one that I used to create my Henchman account?

Yes, you can connect multiple databases to your Henchman account. This means that you could create a Henchman account with your personal email address for example but connect it with your firm's cloud storage space. All you need to do is log in to your firm’s database and allow Henchman to connect. Please note that you can only connect with a certain database if this database allows users to connect with a third-party application.

How do I download the Microsoft Word Add-in?

  1. Open a Microsoft Word document. On the Insert tab, navigate to Add-ins and click on Get Add-ins.

  2. Search for Henchman in the Office Add-ins store. Click Add and then click Continue.

  3. Open a Word document and click the Open Henchman button on the Home tab. Congratulations, you’re ready to go!

OR

  1. Get started by clicking Get it Now on the AppSource page.

  2. Click Continue in the pop-up. Then click Open in Word on the launch page.

  3. Open a Microsoft Word document and click the Open Henchman button on the Home tab. Congratulations, you’re ready to go!

Will my colleagues be able to upload or connect their contracts or other databases?

Yes, if you add a new user, i.e. colleague, they enjoy the ability to connect one or more of their databases or to manually upload specific contracts or folders.

Can I see clauses from users I invited ?

Yes. When you invite users and they upload their contracts or connect a database, you will also get clause suggestions out of their contract database. Note: we will make it an option in the short term to control visibility.

How do I add an extra user?

The administrator within your organisation has the ability to invite more of your colleagues within their admin environment. As an administrator, you click on the icon in the top right corner of your admin panel in order to add additional users.

Can I use Henchman by myself or should I always involve my team?

You can definitely use Henchman by yourself. Simply keep in mind that Henchman will then only present you clauses out of your personal contract database. The more contracts you connect to Henchman the more clause suggestions you'll get.

I get irrelevant suggestions.

We take this very seriously. Please help us help you. Send an email to support@henchman.io with a screenshot of your search results or a description of the situation, as well as what you were expecting in terms of suggestions. We thank you for your help in advance!

It seems that ‘drag & drop’ doesn’t work in my web browser?

That is correct, the online version of Microsoft Word doesn’t support our drag & drop functionality. If you are working with the online version you can copy and paste clauses or definitions into your search bar.

How do I delete clauses I don't want to get suggested anymore?

At this point, it isn’t possible to delete clauses you don’t like straight from the add-in.

I added a clause to my favourites but I can’t find it anymore.

If you’ve searched everywhere for a clause but you can’t seem to find it, there’s a good chance that the contract, out of which this clause came, was removed from your or your colleague’s database.

I didn’t find the answer to my question in this FAQ.

Please forward your question to support@henchman.io and we will get back to you with an answer as soon as possible.

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